FAQs

Where does Mega Souq deliver?
We deliver all across the United Arab Emirates.

How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.

Do you charge for shipping?
No, shipping is free on all orders.

Do you offer Cash on Delivery?
Yes, Cash on Delivery is available on all products.

How can I track my order?
Once dispatched, you will receive tracking details via email or SMS.

Can I cancel my order?
Yes, you may cancel before the order is shipped by contacting us.

What if I receive a defective product?
You can request a return or replacement within 7 days.

Are all products original and authentic?
Yes, we source from trusted suppliers to ensure quality and authenticity.

Do you deliver outside UAE?
Currently, we only deliver within the UAE.

Can I return a product if I change my mind?
Returns are only accepted if the item is defective, damaged, or incorrect.

How do I get a refund for Cash on Delivery orders?
Refunds will be processed via bank transfer or store credit.

Is my personal information secure?
Yes, we use advanced encryption and secure servers to protect your data.

Do you have a customer support helpline?
You can contact us anytime at megasouq6@gmail.com.

What payment methods are available?
We currently offer Cash on Delivery.

Can I request urgent delivery?
Please contact our support team to check if expedited delivery is available.

What happens if I am not home during delivery?
The courier will attempt redelivery, or you can arrange a new delivery time.

Do you offer discounts or promotions?
Yes, we regularly provide seasonal offers and promotions.

Do you sell wholesale?
At the moment, we focus on retail orders only.

Can I change my delivery address after placing an order?
Yes, but only if the order has not yet been shipped.

How do I subscribe to the newsletter?
Simply enter your email in the newsletter section on our website.